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We have a special offer for you! Receive a free case and get introduced to our site by getting the random VGO item. Just sign in and use promocode START !
Can I use Steam wallet funds to open cases on this site?
Steam Money are not appropriate on this site. You should fill up the balance on Hellcase directly.
I have filled up the balance but money didn’t get transferred to my profile. What should I do?
Your payment might be delayed for 5-10 minutes. If money didn`t get transferred within an hour, please contact the support, write details of payment to Hellcase Support
I can't sell an item because pop-up dialog box is blocked on this tab!
Close tab and visit the page again. If that doesn't solve the issue, clear the browser's history.
How do Hellcase interval giveaways work?
Interval giveaways have their own timer (1 hour, 1 day, 1 week), users who refill their balance for a certain amount automatically join those giveaways. One winner is determined randomly when the countdown ends.
Before opening Cases
Be sure to check if you are able to trade on Steam, otherwise our robot will not be able to send you your items. Open your inventory, make sure there is no trade ban and it is at least 7 days after the password had been changed.
What is Hellcase Daily Bonus?
Daily Bonus is a feature that rewards you with skins and account balance for visiting Hellcase every day. After your daily bonus's being claimed the 24 hour timer starts until the next use.
Protect yourself from scams
Everyone pretending to be “administrator”, “moderator” or “trade bot” of Hellcase.com is a scammer - we will never send you screenshots of our control panel or add you on Steam for purposes of trading your items. We will never send you any files.
What a multicase is?
Multicase is a type of case in which your skins received only depend on you. It consists of some cells opened one by one when you click them, revealing one of the case's skins. There are 3 modes:
  • Single Open - you can open one cell receiving one skin and see what other cells contained;
  • Multiple Open - you can open as much cells as you want receiving a skin for each cell opened;
  • Random Open - open one random cell.

Be the master of your luck!
I have opened the case, how can I withdraw my item?
Go to your profile and click the "Send" button on the item of your interest, once the trade offer is ready click "Get" button which will redirect you directly to the trade on Steam.
There is a "Temporarily Unavailable" note on the case, why?
The case/collection becomes unavailable if it does not contain all the items that are listed in it. This was preformed to provide clear randomness. Bots are monitoring the trade platform and purchase the missing items all the time.
When I click "Send" item, I get an error: "Unable to send the item"

Bot cannot send you item in the following cases:

1. You have blocked trade (logged in on the new device, recently changed the password / e-mail, changed the Steam Guard security settings, have VAC-ban, etc.).

2. Your inventory is set to "hidden" in Steam privacy settings (Check it)

3. Check your trade-link in profile and in Steam settings – they should match.

4. Bot is having problems with the Steam connection; it happens quite often, the problem is on the Steam's side. Bot could also be banned, in this case, contact the support and describe the problem in details (Hellcase Support)

If you don't withdraw your item for 24 hours, its full cost is returned to your balance.

Withdraw available after balance refill!
You must refill (add) balance via G2A Pay for at least $2 to withdraw skins.
What are partner promocode restrictions?
Your partnership promocodes should contain 3 to 10 symbols (latin letters, numbers) with at least one letter in it. It also shouldn't contain unallowed words: "admin", "mod", "moderator" and any filthy language.
What are Farm cases?
Farm cases are cases designed for a large amount of openings. For each opening you either receive a cheap skin or a rare and expensive one. To use it select the amount of cases to open on the top (you are able to open 25, 50, 100 or 150 cases at once) and click "Open" or press Enter. Cheap skins are sold automatically (total cost is returned to your balance), rare skins could be sold, upgraded or withdrawn.
Balance Withdrawal
What is the minimum withdraw amount?
The minimum amount you are able to withdraw is: G2a: $5, Bitskins: $1
Is there any withdraw limitation?
Yes, you are able to withdraw $200 before you reach the daily limit. Limits are updated every day at 1 AM.
Are there any fees for withdraws?
Yes, the fee is 5% for G2A withdraws, 2% for Bitskins. This amount will be deducted from your withdrawal sum.
How much balance am I able to withdraw?
You are only able to withdraw balance you've received by selling skins/using upgrader.
VGO skins
What is VGO?
VGO items are digital items generated using blockchain technology, so anyone can trade a VGO item to whoever they want, whenever they want, without any restrictions, trade holds, or fear of bannings.
Every VGO item is one-of-a-kind and generated from an Ethereum smart contract. These items cannot ever be subjected to any trading restrictions such as trade holds or bans.
What do I need to do to withdraw VGO skins?
All you need to have is an OPSkins account with enabled 2FA. Just click "Send" on the desired VGO skin and you will be redirected to OPSkins Express Trade page to receive your skin.
Chinese FAQ
How do I sign in through Steam if I am from China?
When you try to sign in to Hellcase with your Steam account you might encounter these errors: "Can't access this site" / "Steamcommunity.com declined your connection request". Here is the simplest solution:

1. Click here to download the software (the desktop proxy plugin for Steam).
2. Run the application after downloading, click "Start Service".
3. Now you will be able to sign in to Hellcase without using any VPN services and enjoy your favorite skins!
WeChat payments.
You may encounter the following situation during the WeChat payment process:

After entering the email address in the recharge window, the screen will display an "exclamation mark inside a triangle" error, prompting you to try again later.

1. Turn off the proxy software such as VPN or the desktop plugin and then try again.
2. Please change your email address, whether it is your G2A account or the associated email address of your Hellcase account.
3. If the problem persists, please go to https://supportcenter.g2a.com/#/tickets/add to open a case for your problem and report it to G2A for their processing.

After the code scanning is completed and the payment password is entered, the message "The merchant is not behaving normally. Please try again later..." appears.

1. Pay using your friend's or relative's WeChat account.
2. Change the payment method and select a different bank card or balance to pay.
3. Select "Payment Center - Payment Security" in the upper right corner of "Wallet" to check if your WeChat account has entered the protection mode. If it is, you need to release the protected mode. For details, please refer to "Payment Center - Help".
4. Select "Payment Center - Help Center - Real Name Verification" in the upper right corner of "Wallet" to contact customer service and find out if there are other accounts using your identity information. If yes, please apply for their deletion as soon as possible to ensure your payment security.
Premium
What is Hellcase premium ?
You can read more about this → HERE
How to cancel the Premium subscription?
In order to cancel your subscription you should do it in G2A account, as we are not able to cancel it by ourself.
How much does the Premium subscription cost?
Premium subscription costs $5 and is billed monthly.
Case Battle
What are case battles?
Case battle is a game where multiple players open same cases and the one with the highest total cost receives all skins.
How to join an existing case battle?
Go to Case Battles page, find any battle waiting for players with cases you'd like to open, click "Watch" and click "Join" on any of free player slots.
How can I invite someone to join the case battle?
You can use the invite link to do that. You can find the link in the top left corner of case battle's (the one you want to invite someone to) page. Send this link to your friend, he'll join the battle by following the link.
How many players can participate in a case battle?
Case battles are designed for 2-4 players.
How many rounds does case battle last?
The amount of rounds in a case battle is not limited and is equal to amount of cases each player will open.
How to create a case battle?
Go to Case Battles page, click "Create battle", select cases you'd like to add to battle and set the desired amount for each. Next, click "Confirm", select the amount of players and click "Create battle".
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